Can I pick up my purchase?
As an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store and facilities.
In order to provide our customers with the very best prices in UAE, all Osfoura.com products are available for delivery only. We do not offer a pickup facility.
What if im not available to receive the item
Osfoura.com understands that it can be difficult to be available for every delivery , if the courier has missed you, you can appoint someone to receive the items on your behalf at your own responsibility
It is important to note that by choosing to have your goods left without a signature you are waiving any rights you may have been entitled to with a personal delivery. Osfoura.com and our courier cannot be held accountable for any loss or damage that occurs after the item has been delivered.
Osfoura.com courier company will contact you prior to delivering your items to arrange a convenient delivery time and will inform you of the excepted delivery timeframe of that particular delivery.
Items of high value are delivered through our own drivers and require person to person delivery. This means only the named account holder can accept delivery of the goods. ID is required upon receiving the goods.
What will delivery cost me?
Deliveries Above 1000 AED are apsolutely free , for delivery below 1000 AED a delivery charge of 30 dhs will apply
Do you deliver outside UAE?
Sorry, at this stage we do not ship outside of UAE.
Received an item different to what you ordered?
We are extremely sorry for any genuine errors in dispatch. Although these cases are extremely rare. We will do our best to fix this up for you quickly, at our cost. Please contact us with as much information about your order and the incorrect product received as soon as possible, and we will sort things out for you right away.
What if I want to cancel my order after placing it
If an order is canceled before the order was dispatched, there will be no costs incurred.please contact us for any cancelations and we will assist you with this regards